Everything you need to successfully claim your $150 WA Government Treebate rebate through the ServiceWA app — including the invoice requirements most people get wrong, what happens if the annual allocation runs out, and what to do if you cannot use the app.
Claiming your WA Treebate rebate is straightforward in principle: buy a qualifying native tree, plant it on your property, and claim up to $150 back. In practice, most failed claims come down to one of three things — a problem with the invoice, a problem with the plant label photo, or a problem with the ServiceWA app setup.
This guide covers every step in the exact order you need to do them, with the specific details that determine whether your claim succeeds or fails.
Before You Buy — The Two Things That Cannot Be Fixed After the Fact
Most Treebate claims that fail are rejected before the claimant even opens the ServiceWA app. The failure happens at the nursery, at the point of purchase.
The invoice. ServiceWA requires a valid tax invoice — not a standard receipt, not an EFTPOS receipt, and not any document with handwritten additions. If the nursery gives you a handwritten receipt, or adds a date or ABN by hand to a printed receipt, your claim will be rejected. You need the right document before you leave.
The plant label. You need a photo of the plant label from your tree showing the tree name — either the species name, the common name, or both. If the label has been removed, or there is no label on the pot, ask nursery staff to help you find one on the shelf display before you leave. Without it, your claim cannot be submitted.
Get these two things right at the point of purchase and the rest of the process is straightforward.
Step One — Buy a Qualifying Native Tree
The eligibility rules are simple.
The tree must be an Australian native species with a canopy height of at least 3 metres at maturity — not when you buy it, but when fully grown. Any variety labelled Dwarf, Nana, Little, or Compact does not qualify regardless of species. Check the plant label and confirm with nursery staff before purchasing if you are unsure.
The tree must be purchased from a WA commercial nursery or retailer. Private purchases through Facebook Marketplace, Gumtree, or classifieds are not eligible.
The purchase must be on or after 28 July 2025. Trees bought before that date are not eligible regardless of when you plant them.
PSHB Biosecurity — Check Your Zone Before You Buy
If you are in the Perth metropolitan area, check your suburb’s PSHB zone at dpird.wa.gov.au/pshb before purchasing. DWER published a formal PSHB Tree Species Exclusion List on 26 May 2026 recommending specific species be excluded from government grant funding and tree planting programs due to extreme or very high PSHB susceptibility. Two WA-relevant species on that list are River Sheoak (Casuarina cunninghamiana) and Swamp Paperbark (Melaleuca rhaphiophylla). Do not purchase these species for your Treebate claim.
Use our Tree Selection Tool to get a PSHB-verified, zone-filtered shortlist for your suburb before you spend a dollar.
Step Two — Get the Right Invoice
This is where most claims fail. Read this section carefully.
ServiceWA requires a valid tax invoice. Not a standard receipt. Not an EFTPOS receipt. Your tax invoice must show all of the following:
Business name — the trading name of the nursery or retailer.
Australian Business Number (ABN) — printed on the document. Not handwritten. Printed.
Tax invoice number — a unique number identifying the transaction.
Total value including GST — the total amount paid with GST shown.
Purchase date — on or after 28 July 2025, machine-printed on the document.
Itemised tree purchase — the tree must appear as a clear line item on the invoice. If you also bought soil, stakes, or other items, the tree cost must be clearly identifiable as a separate line item.
The handwritten rule is absolute. If any field — date, ABN, price, anything — has been handwritten or added by hand after printing, the invoice will be rejected by ServiceWA. There are no exceptions.
The invoice can be a printed hardcopy or a digital document. If hardcopy, photograph it and upload during your claim. If digital, save or screenshot it for upload.
If the nursery cannot produce a compliant tax invoice, ask to speak with a manager before completing the purchase. A compliant invoice is non-negotiable for your claim.
Step Three — Photograph the Plant Label
Before you leave the nursery, photograph the plant label on your tree. The label must show the tree name — either the species name (botanical name), the common name, or both. ServiceWA accepts either format. You do not need both.
If the label is not on the pot, check the shelf display where the plants were sitting. Ask nursery staff to help you locate one. Without a plant label photo your claim cannot be submitted.
Keep the physical label with your tree after purchase.
When uploading your plant label photo through the ServiceWA app, your file must be under 10MB and in one of these formats: JPEG, PNG, TIFF, GIF, or HEIC. A standard smartphone photo meets these requirements in almost all cases.
Step Four — Plant the Tree on Your Property
The Treebate rebate requires the tree to be planted in the ground on your WA private property. Container planting does not qualify. Verge trees do not qualify — verges are managed by your local council.
The ServiceWA process does not verify planting at the time of claim. However, the program terms require the tree to be planted on your property. Do not submit a claim for a tree you have not planted or do not intend to plant in the ground.
Step Five — Set Up Your Digital ID (myID)
To claim through the ServiceWA app you need a Digital ID at Standard identity strength through myID. If you have already used ServiceWA for other services you likely have this set up already.
If you have not used myID before, download the myID app from the App Store or Google Play. Verify your identity to Standard strength — this requires your Australian driver’s licence or passport. The process takes approximately 10 minutes.
Standard identity strength is the minimum required for Treebate. Basic strength is not sufficient.
For help, call 13 33 92 (13 33 WA), available 24 hours a day, 7 days a week. Digital ID support is also available in multiple languages — visit the ServiceWA Resources and Translations page for video guides in your language.
Step Six — Submit Your Claim Through the ServiceWA App
Download the ServiceWA app from the Apple App Store or Google Play if you have not already. Make sure you have the most recent version — if Treebate does not appear in the Offers section, update the app first.
Claiming steps in the app:
- Log in with your Digital ID (myID) at Standard identity strength
- Go to the Discovery tab and tap the Offers tile
- Select the Treebate offer
- Read and agree to the terms and conditions
- Upload a clear photo of your tax invoice — business name, ABN, invoice number, date, and itemised tree purchase must all be visible
- Upload your plant label photo showing the tree name
- Enter your bank account details for payment
- Submit your claim
If your tree species is not in the app’s dropdown list: Email support@digital.wa.gov.au and include a photo of your plant label clearly showing the tree name. ServiceWA staff will assist you.
Step Seven — Receive Your Payment
Successful claims made through the ServiceWA app are paid within approximately seven working days to your nominated bank account.
It is possible your payment will arrive in your bank account before you receive a notification. Check your bank account regularly after submitting.
You will receive a ServiceWA Inbox message both when your claim is received and when payment is made.
If You Cannot Use the ServiceWA App — Paper Form Alternative
If you are unable to claim through the ServiceWA app, a paper claim form is available.
Download the paper form from the WA Government website. Complete all sections and post with:
Copies of identity documents meeting 100 points of ID
A photocopy of your valid tax invoice
A photocopy of your tree tag (plant label)
Post to:
Treebate
WAIVPAY Limited
PO Box R1691
Royal Exchange NSW 1225
Paper form claims take up to 30 days to process. You will receive updates by email from support@digital.wa.gov.au — check your spam or junk folder if you do not see a response.
Paper claim forms submitted by email cannot be accepted. They must be posted.
If you cannot download the paper form, email treebate@dwer.wa.gov.au to request assistance.
The Annual Allocation — What Happens If Claims Close
Treebate is capped at 10,000 rebate payments per year. Once the annual allocation is exhausted, claims close until the following year.
If you have already purchased and planted a qualifying tree but the allocation closes before you can submit — your purchase remains valid. Keep your tax invoice and plant label photo safe. You can submit when the allocation opens in the following program year.
The program runs until 2029. A valid purchase made in any year of the program remains claimable.
Key Rules — Quick Reference
One claim per person for the entire four-year program (2025–2029). Not per year — once for the life of the program. Once claimed, your entitlement is used.
No household limit. Every eligible adult in your household can claim independently with their own qualifying purchase and their own ServiceWA account.
Multiple adults on one invoice. If your household buys three trees in one transaction with one invoice, each person can submit their own separate claim — as long as each person claims for the cost of a different tree line item on that invoice.
Rebate equals actual cost up to $150. If your tree cost $40, you receive $40. If it cost $200, you receive $150.
Tree only. Soil, mulch, stakes, and tools are not covered under Treebate. If you have a DPIRD Tree ID because a tree was removed from your property due to PSHB, establishment items may be covered under the separate WA Tree Recovery Program — see our full comparison guide for details.
Private sales excluded. Facebook Marketplace, Gumtree, and classifieds are not eligible.
Common Reasons Claims Are Rejected
Handwritten invoice or handwritten additions. The most common reason. Invoice must be fully machine-printed before you leave the nursery.
Standard receipt or EFTPOS receipt. These are not tax invoices. A tax invoice is a specific document with all the fields listed above.
Missing ABN. Must appear on the invoice, printed not handwritten.
Tree does not reach 3m+ at maturity. Dwarf or compact cultivars are rejected. Check the plant label and confirm with nursery staff before purchasing.
Purchase date before 28 July 2025. Not eligible regardless of planting date.
No plant label photo. Required for submission. Without it the claim cannot proceed.
Tree not an Australian native. The species must be an Australian native. Confirm with nursery staff if uncertain.
Quick Reference — Key Contacts
| Contact | Details | Hours |
| ServiceWA (claims and app support) | 13 33 92 (13 33 WA) | 24/7 |
| ServiceWA (email) | support@digital.wa.gov.au | Monitored 8:30am–4:30pm weekdays |
| DWER Treebate enquiries | treebate@dwer.wa.gov.au | |
| PSHB zone check | dpird.wa.gov.au/pshb |
Summary
Claiming your $150 Treebate rebate comes down to four things: a qualifying native tree, a compliant machine-printed tax invoice, a plant label photo, and a ServiceWA account with Standard Digital ID.
Get the invoice right at the nursery. Photograph the plant label before you leave. Plant the tree in the ground on your WA property. Submit through the ServiceWA app for payment within approximately seven working days.
If you are still choosing your tree, use our Tree Selection Tool to find a PSHB-safe, Treebate-eligible native for your specific Perth suburb before you purchase.
Information in this guide is verified against the ServiceWA Treebate page (updated 12 March 2026), DWER Treebate program documentation (updated 26 March 2026), and DWER PSHB Tree Species Exclusion List (26 May 2026). treebate.com.au is an independent guide and is not affiliated with DWER or the WA Government. Final rebate approval rests solely with DWER and ServiceWA. Always verify current eligibility requirements at wa.gov.au/treebate before purchasing.